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Three ways to contact
Tecco Support
Contact Tecco via Email
There are two different ways to Contact IT Support via email:
Send email to support@tecco.com.au with a description of the issue, including following information:
Problem Description
Impact on Productivity
Problem Start Time
Number of Users Affected
Contact Phone Number
Your Computer Name/Tag
Click on the Tecco Technology system tray icon to display the Tecco Managed Support window.
Click on the “Email Tecco Support with Recording” button to start a session recording where the windows that you click on are recorded.
A popup prompt will pop up. Click on “Start Recording” and repeat the steps you were doing when the error occurred.
Once you encounter the same error again, click on “Stop Recording”. It will save the steps you took.
A new Outlook Window with the required information will open. Write a brief description of the issue and your computer name/tag in the email and press send.
Contact Tecco via Hotline
Before calling Tecco’s 24/7 Hotline, please get your Company Customer ID ready.
Upon verification, you will be prompted to provide more information such as:
Caller Name
Contact Phone Number
Brief Description of Issue
Urgency of Issue
Contact Tecco via MSP Manager Portal
Through the following web page: http://ticket.tecco.com.au/
In your web browser (i.e. Google Chrome, Internet Explorer, Firefox etc.) enter http://ticket.tecco.com.au/ into the address bar and login with your email and password.
Once logged in, you can see and manage all your tickets. In order to log a new ticket, click on the “New Ticket” button in the top right corner.
Once clicked, fill in all the required information and select “Save Ticket” in the top right corner.
Once saved, you can click on the existing ticket to display more information regarding the ticket from the main page.
After clicking into the existing ticket, you can add in a response by clicking the “Add New Response” button.
Fill in your response in the appropriate field and attach any items/files into the field below and click “Save”.